1. Who We Are

Pad is operated by. For privacy-related enquiries, contact us at sy.padapp@gmail.com.This Policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where Pad is accessed by users in other jurisdictions, we aim to meet equivalent privacy standards under applicable local laws, including the New Zealand Privacy Act 2020 and other relevant international frameworks.

2. Who This Policy Applies To

All users of the Pad application are required to create an account before accessing the platform. This Policy applies to all registered users, including private sellers, buyers, and licensed real estate agents.

3. Information We Collect

We collect the following types of information:

Account Information

• Email address

• Password (stored in encrypted form — never readable by Pad)

• Name (if provided via Google or Apple sign-in)

Listing Information

• Property address and details

• Photos uploaded by you

• Listing price and description

• Seller contact information

Usage Information

• App usage data and interactions

• Device information and identifiers

• Location data (used only to display nearby listings — not stored or shared)

4. How We Use Your Information

We use your information to:

• Create and manage your Pad account

• Display your property listings to other users

• Facilitate contact between buyers and sellers via the seller's personal email address

• Process payments securely via Stripe

• Send service-related notifications and updates

• Improve and develop the App

• Comply with legal obligations

We will not use your personal information for purposes unrelated to the above without your consent.

5. How We Store Your Information

Your data is stored securely using Google Firebase, which provides industry-standard encryption and security measures. Firebase servers may be located outside of Australia. By using Pad, you consent to your information being stored and processed in accordance with Google's data handling practices (firebase.google.com/support/privacy).

Photos you upload are stored in Firebase Cloud Storage. We retain your data for as long as your account is active or as required by law. When you delete your account, we will take reasonable steps to delete or de-identify your personal information unless we are required by law to retain it.

6. Sharing Your Information

We do not sell your personal information to any third party. We may share your information with:

• Other users — your listing details and contact email are visible to users of the App so buyers can contact you directly. Only share contact details you are comfortable making visible.

• Stripe — for secure payment processing (stripe.com/privacy)

• Google Firebase — for data storage and authentication (firebase.google.com/support/privacy)

• Law enforcement or government bodies — where required or authorised by law

Where we share your information with third parties, we take reasonable steps to ensure those parties handle your information in accordance with applicable privacy laws.

7. International Users

Pad is available to users worldwide. If you access Pad from outside Australia, please be aware that your information may be transferred to and stored in Australia or other countries where data protection laws may differ from those in your jurisdiction.

By using Pad, you consent to this transfer. We take reasonable steps to ensure your information is handled securely regardless of where it is stored or processed.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your account and associated personal data

• Withdraw consent where processing is based on consent

• Complain about a privacy breach to us or a relevant authority

To exercise any of these rights, contact us at sy.padapp@gmail.com. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking

Pad does not use cookies directly. However, third-party services integrated into the App — including Google Firebase and Stripe — may use cookies or similar tracking technologies as part of their services. Please refer to their respective privacy policies for more information.

10. Children's Privacy

Pad is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at sy.padapp@gmail.com and we will take steps to delete that information.

11. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including through the use of encryption and secure third-party infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected users and, where required, the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the App or by email. Your continued use of Pad after changes are posted constitutes your acceptance of the updated Policy.

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at sy.padapp@gmail.com. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the relevant authority in your jurisdiction:

• Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au

• New Zealand: Office of the Privacy Commissioner — privacy.org.nz

• Other jurisdictions: your local data protection authority

14. Contact Us

For any privacy-related questions or requests, please contact:

sy.padapp@gmail.com